Consumers Unite Rule #6: I trust you, but.....

Always check you bill.  Simple statement, but that's all it boils down to at the end of the day....

I use automatic bill pay for my OOMA service (VOIP) voice over IP, which allows me to run my home phone line via the Internet.  I've been using it for a few months now and so far so good....its pretty cool, I used to pay $55/mo. for home phone, now I pay $3.47.  I'll break even on upfront hardware costs in about 5 months.

Anyway, with OOMA you only have to pay the local/state phone tax ($3.47) for where I live, however they offer a lot of "premier" services I don't need.  I was somehow charged under the premier status this month.  Honest mistake... ; )  Apparently they were giving me a free trial service of the premier and my trial period was over.  It ended well, I spoke with customer service and they refunded me the additional charge with no issue.

Rule:  Always check your bill, you'd be surprised how many times it can be wrong (funny how they never mess up and not charge you enough...its always too much...)  Also, beware of the "trial" periods for phone, cell, magazine, cable, etc.....the reason they do this is with hopes that either 1) they hope we're too lazy to pay attention to our bill and/or 2) we actually like the trial service and decide to keep and pay for it  (nothing wrong with that..)